When the dreaded home emergency arises – the drain is clogged beyond your home repair skills, the septic system closes down, the drip leak becomes a steady stream – your mind goes to your bank account and the uncertain bottom line on the bill from the emergency plumber. Like most people, you probably have little faith in the competence and honesty of the repairs which you have to take on. Given the urgency of the problem you may feel that you are at the mercy of the person who will put your home back in order.
You do your due diligence; you go online and search “emergency plumber” and your location. You read reviews on Google, Yelp, Homeadvisor, Yellowpages, Angie’s List, Better Business Bureau or any of the other sites which include reviews. You look for companies with many positive reviews over a span of time. You look for positive reviews of arrival time, competency, honesty, price and customer relations. You make your call and hope you’ve made a good decision. Those reviews you used to make the most informed choice possible were written by people exactly in your spot. Once your service call has been completed, you can contribute to the value of online reviews by an honest and detailed review of your service provider.
You can use this “do it yourself” service call review writer to create a detailed review covering all aspects of the service provided. Just copy the form below and paste it in the review space and enter your details.
On a (weekday/weekend) (day/evening/night) I discovered that (statement of problem). After reviewing online choices, I contacted (name of company). They promised a service person would arrive in (_ hours, __ days).
The service person arrived (on time, late, not at all). He/She was (describe/detail/professionally ) dressed and inspected the problem. I was told that the problem was (describe) and would cost (price) to fix. The service provider was (use adjectives to describe the person’s behavior – “friendly,” “informative,” “professional,” “detailed,”). The job was completed (describe your satisfaction level). The price for the completed work was (“as quoted,” “reasonable,” “high,” “low,”).
Based on my experience with (name of company) in providing this service I (would/would not) use them again and I (would/would not) recommend them to others. On a scale of 1-5 with 5 being the best and 1 the worst I’d rate them a (number). (What I liked about the service is __/ What I didn’t like about the service is _____.)
Reward the outstanding providers and help other people find excellent service with online reviews.